Cancellation Policy:

At RBPT, I highly value your commitment to my sessions, and I strive to provide you with the best service possible. To ensure a smooth and fair process, I have implemented the following updated cancellation policy:

• Cancellation within 12 Hours:
  In the event of a cancellation made within 12 hours of your scheduled session start time, a short notice cancellation fee will be applied. This fee will be equivalent to half your standard session rate.
  
  
• Cancellation of Prepaid Sessions:
  Cancellation within the 12-hour window also applies to prepaid sessions. In such cases, one session will be deducted from your prepaid package to account for the reserved time slot that could have been allocated to another client.
  
  
• Timely Cancellation:
  If you need to cancel a session, I kindly request that you do so immediately after receiving the reminder text/email the night before your scheduled session. To provide the best service and ensure timely communication, please use the preferred contact method for cancellations, which is through a text message (SMS). If you are NOT receiving these reminders, please advise ASAP for immediate rectification.
  
  
• Nonattendance or Failure to Advise:
  If you fail to show up for a scheduled session or do not advise me of your nonattendance before the session has commenced, you will be charged the full session rate. If you pre-pay for your sessions, one session will be deducted from your prepaid package.
  
  
• Allowances for Family or Personal Emergencies:
  I understand that unforeseen family or personal emergencies may arise, leading to the need for a cancellation. In such cases, please inform me as soon as possible via text message (SMS), and I will waive any cancellation charges. I believe in prioritizing your well-being and understand that certain situations are beyond your control.
  
  
• Unforeseen Events:
  I acknowledge that life is unpredictable, and unforeseen events, such as being stuck in traffic, may cause delays, or lead to the need for cancellation. As a gesture of understanding, I allow one cancellation for such unforeseen events without any penalty. In such cases, please inform me as soon as possible me via text message (SMS), that you are not able to make your session.
  
  
• RBPT Schedule Changes at Short Notice:
  From time to time, I might need to change my schedule at short notice due to unforeseen circumstances or professional commitments. In such situations, I assure you that no charges or session deductions will be applied to your account. I will do my best to communicate any schedule changes as early as possible and work with you to reschedule the session to a mutually convenient time.

Please Note:

To cancel a session, kindly contact me through a text message (SMS) at 027 205 8446.

I believe this updated policy strikes a balance between respecting your time and providing flexibility while also maintaining the integrity of my scheduling system. Your cooperation and understanding are highly appreciated. If you have any questions or concerns regarding my cancellation policy, please don't hesitate to reach out to me.

Thank you for choosing RBPT. I look forward to continuing to serve you with the utmost care and professionalism.

Sincerely,

Ray (Reinhardt) Bothma
Recreate Bodies Personal Training
ray@rbpt.nz
027 205 8446