Terms and Conditions

Payments are processed every Friday after all sessions have been completed for the week. The preferred payment method is credit card, and card details are collected when you sign up. Card payments are processed securely through Stripe via PTminder. If you prefer to pay by bank transfer, card details are still required as a backup, and bank account details can be provided on request by emailing ray@rbpt.nz.

App-only clients are also charged every Friday, whether or not the app was used that week. If you won't be training and don't need app access for a week, it's your responsibility to let me know before Friday.

If a card payment fails, I'll let you know straight away so it can be retried. If sessions remain unpaid, your next session may be cancelled until past sessions are paid. The same applies to app-only clients. Ongoing failed payments will result in your Hubfit app access being suspended.

If prices change, I'll give you at least 2 months' notice.

For in-person coaching, the minimum term is 30 days, or 4 sessions if you need to cancel any along the way. After that, your membership rolls over until cancelled with 2 weeks' notice.

For online coaching, the minimum term is 12 weeks. After that, it continues weekly until cancelled with 2 weeks' notice.

Notice to stop must be given in writing, by email or text.

For both in-person and online coaching, early withdrawal is only permitted for medical reasons, with a doctor's certificate.

Cancelling or rescheduling with 12 hours' notice or more is free. Cancellations within 12 hours are charged at 50%, and no-shows are charged in full.

If you arrive late, I can only offer the remainder of your session, because I have other clients booked after you. The full session price still applies.

You can pause your membership while you're away, and resume when you're back. Just let me know before you go. If you'd like to keep training with your programme while paused, Hubfit app access is available during this time, with pricing on request. The same applies when I take leave.

The minimum term doesn't apply to Pay As You Go sessions or the City Fitness New Members programme. Pay As You Go is paid per session. The New Members programme runs for 4 weeks and can be paid upfront or weekly, and your programme is available as soon as payment starts. If you move onto a weekly option afterwards, the terms above apply.

Tell me about any injuries, health conditions or medications before we start, and if anything changes. I may ask for clearance from your doctor before training.

Clients under 18 need consent from a parent or guardian.

Training at City Fitness requires your own City Fitness membership. My Orewa home gym is only used during booked sessions.

Online coaching is available to clients living in New Zealand.

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993.